Frequently asked questions

How much does the Online Protection Package cost?

You can obtain prices for the Online Protection Package from your trusted undertaker. You can find an overview of all undertakers who offer the Online Protection Packages on our website at www.columba.de/undertaker-search.

Can I also take out the Online Protection Package for myself?

The Online Protection Package is an aftercare service for settling digital legacies. Some undertakes do also offer the Online Protection Package as part of their precare services.

Are the passwords of the deceased required for the Online Protection Package?

The access data of the deceased are not required. The Online Protection Package does not require access to the devices, user accounts, or other content of the deceased.

Can I take out the Protection Package directly with you?

The Online Protection Package can be obtained exclusively from undertakes. You can find an overview of all participating undertakers at www.columba.de/undertaker-search.

How am I informed of the results?

You will always find the most up-to-date results on the Online Protection Package web portal, to which you will receive your own personal access codes. You can additionally choose to have a printout e-mailed or mailed to you.